Support
Contact us
If something isn’t working, you want to report content, or you have a suggestion, write tosupport@valendex.com. We’ll reply within a reasonable time.
Questions
Do I need the app to claim a card?
No. Open the claim link in Safari on your iPhone, sign in, and you can claim the card and add it to Apple Wallet. Issuing your own cards and browsing your collection happen in the Valendex app.
The card won’t go into Apple Wallet
Make sure you opened the claim link in Safari on an iPhone. Built-in browsers in apps like Instagram can’t download Wallet passes — use the menu in the top right to open the page in Safari.
If the card changes, does mine change too?
Yes. When the creator updates it, the card in your Wallet syncs on its own. There’s no need to claim it again.
How do I delete my account?
On the web, go to the Settings page. In the app, go to Settings → Delete account.
Someone is using my name
You don’t need a Valendex account. Email the address above and tell us three things:
- Who is being impersonated: your Instagram or official website.
- Proof it’s you: send us a DM from that Instagram account, or post a story that mentions Valendex.
- What you’d like us to do: remove that account, or transfer the handle to you.
If you’re already on Valendex, you can also choose “Report this account for impersonation” from the menu in the top right of that creator’s page. Once a handle is transferred, links that pointed to it lead to you.